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Introduction

Effective Date: 12.12.2024

Welcome to Horo – Fix My Watch. Protecting your privacy and ensuring the security of your personal information is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and share your data when you interact with our website and services.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our site.

1. Information We Collect

We may collect the following types of personal data:

  • Personal Information: Name, email address, phone number, and shipping/billing address when you create an account or place an order.
  • Device Information: IP address, browser type, operating system, and other technical data automatically collected when you access our website.
  • Usage Data: Information on how you navigate and interact with our website, such as pages visited, time spent, and links clicked.
  • Payment Information: If you make a purchase, we collect payment details through secure third-party payment processors (e.g., credit card details).
2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process and fulfill your orders, including payment and delivery.
  • To provide customer support and respond to inquiries.
  • To improve our website’s functionality, user experience, and content.
  • To send transactional emails, updates, and promotional offers (if opted-in).
  • To comply with legal obligations or resolve disputes.
3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site by:

  • Remembering your preferences.
  • Tracking site performance and analytics.
  • Delivering personalized content and ads.

You can adjust your cookie settings in your browser at any time. However, disabling cookies may affect your site experience.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Third-party vendors (e.g. shipping companies) that help us deliver our services.
  • Legal Authorities: If required by law or necessary to protect our rights.
  • Business Transfers: In case of a merger, acquisition, or sale of our company assets, your data may be transferred.
5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Security of Your Information

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

As a user, you have the following rights:

  • Access, update, or delete your personal data.
  • Opt out of receiving marketing communications.
  • Restrict or object to certain types of data processing.
  • Lodge a complaint with a data protection authority if you feel your rights are violated.

To exercise these rights, contact us at info@fixmywatch.net

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing any personal data.

9. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: